Fulfillment Policy

At Midwest Digital Ninjas, we are committed to delivering high-quality digital marketing services with transparency, efficiency, and customer satisfaction. This fulfillment policy outlines the terms and conditions of our service delivery, payment, cancellations, refunds, and customer support.

1. Service Agreement

Before beginning any project, we provide a detailed service agreement that includes:

• Scope of work
• Deliverables and expected outcomes
• Timelines and deadlines
• Total cost and payment terms
• Revision process

By engaging with our services, you agree to the terms outlined in the service agreement.

2. Payment Terms & Currency

• All prices and payments are processed in USD ($).
• Payments are due according to the agreed-upon schedule in the service agreement.
• We accept the following payment methods:
  ✅ Credit Cards (Visa, Mastercard, American Express, Discover)
  ✅ Apple Pay
  ✅ PayPal
  ✅ Any other payment methods supported by Stripe
• Transactions are securely processed using PCI-compliant payment gateways.
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3. Project Initiation & Delivery

• Work begins once the service agreement is signed and the initial payment is received.
• Deliverables are completed according to the agreed-upon timeline.
• Depending on the nature of the project, services may include:
• Digital Marketing Strategies
• Content Creation
• SEO Optimization
• Analytics and Reporting

If there are any delays, we will communicate them as soon as possible.

4. Revision Policy

• Clients are entitled to three (3) revisions per project.
• Revision requests must be submitted within 7 days of receiving the initial deliverables.
• Additional revisions beyond the agreed limit may incur extra fees.
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5. Cancellation & Refund Policy

We understand that circumstances may change, and we strive to be as fair as possible.

Cancellations:

• Clients may request a cancellation by contacting us at midwestdigitalninjas23@gmail.com.
• Cancellations must be submitted at least 30 days prior to the client’s billing anniversary date to avoid being charged for the next billing cycle.
• If cancellation is requested before work has begun, a full refund will be issued.
• If cancellation occurs after work has started, refunds will be calculated based on the work completed.
• Completed services are non-refundable.

Refunds:

• Refunds, if applicable, will be processed within 5-7 business days of approval.
• Non-refundable deposits may apply based on the service agreement.
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6. Legal & Export Restrictions

Midwest Digital Ninjas complies with applicable U.S. regulations. Our services are not available for businesses engaged in illegal or prohibited activities as defined by local, state, and federal laws.

If you are unsure whether your business qualifies, please contact us before placing an order.

7. Privacy & Security of Payment Information

• We prioritize the security of your information and comply with PCI-DSS security standards.
• All payment transactions are processed securely via Stripe’s payment gateway.
• We do not store sensitive payment information.
• For details on how we handle data, please refer to our [Privacy Policy].
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8. Customer Support & Contact Information

For questions about our fulfillment process, payments, or policies, please contact us:

Midwest Digital Ninjas
📍 404 N Main St, Suite 302, Oshkosh, WI 54901
📞 920-875-5483
📧 midwestdigitalninjas23@gmail.com

We typically respond to inquiries within 24-48 business hours.

9. Payment Methods Accepted

We accept the following payment methods:
✅ Visa
✅ Mastercard
✅ American Express
✅ Discover
✅ Apple Pay
✅ PayPal
✅ Other Stripe-supported payment methods

10. Updates to this Policy

This fulfillment policy is subject to change. We encourage you to review it periodically. Any updates will be posted on our website.